Problem Step Recorder

As the local PC guru I’m used to friends and family asking for help with their computer problems, yet having no idea how to clearly describe what’s going on. It’s frustrating, but Microsoft felt my pain, and in Windows 7 they included an excellent new solution called the Problem Steps Recorder.

When any problems arise under Windows 7 then all you have to do click Start, type PSR and press Enter, then click Start Record. If they then work through whatever they’re doing then the Problem Steps Recorder will record every click and keypress, take screen grabs, and package everything up into a single zipped MHTML file when they’re finished, ready for emailing to you. It’s quick, easy and effective, and will save me hours of troubleshooting time.